Be well informed

Useful information for your holiday at our 4-star hotel in South Tyrol:

Check-in / Check-out:
Your room will be ready on the day of arrival starting from approximately 3:00 PM; the checkout is on the day of departure until 11:00 AM.

All-inclusive:
Our premium inclusive special board starts on the day of arrival with the vital buffet in the afternoon and ends with breakfast on the departure day.

Departure:
You are welcome to use our wellness area on the day of departure until 8:00 PM. This means: you leave the room and check out before 11:00 AM, and after that you can enjoy the wellness area until 8:00 PM and the vital buffet from 2:30 PM to 4:00 PM. We charge only € 45.00 per person for adults and € 29.00 for children (reserved at the reception).

Arrival:
If you can't be present on the day of arrival for dinner until 8:00 PM, please notify us in advance.

Tourist tax:
is not included in the premium inclusive rates (until 31th december 2021 € 1.80 per person and day - from 1st january 2022 € 2.50 per person and day).

Reservation:
Unfortunately we can't tell you the room numbers & floors when booking. Of course, we will try to take your wishes into account.

Parking:
You can park your car at our free hotel parking. It is also possibile to book a private underground parking for € 10.00 per day.

Dogs:
We are dog friendly. However, animals have no access to the dining rooms and lounges, as well as to the wellness area. Thank you for understanding! We charge € 20.00 per day per dog.

Cancellation terms & condition from 1st september 2021 until the 30th of november 2021:

You can rebook or cancel your reservation until the 30th of november 2021 free of charge up to 7 days before arrival. In case of cancellation, up to 7 days before arrival a processing fee of 50 € per room will be charged
From 2 days to the arrival date: 80% of the booked arrangemen
No-show or early departure will be charged 100%

Cancellation terms & condition until the 31st of august 2021 and from 1st december 2021: