Be well informed

Useful information for your holiday at our 4-star hotel in South Tyrol:

Check-in / Check-out:
Your room will be ready on the day of arrival starting from approximately 3:00 PM; the checkout is on the day of departure until 11:00 AM.

All-inclusive:
Our premium inclusive special board starts on the day of arrival with the vital buffet in the afternoon and ends with breakfast on the departure day.

Departure:
You are welcome to use our wellness area on the day of departure until 8:00 PM. This means: you leave the room and check out before 11:00 AM, and after that you can enjoy the wellness area until 8:00 PM and the vital buffet from 2:30 PM to 4:00 PM. We charge only € 45.00 per person for adults and € 29.00 for children (reserved at the reception).

Arrival:
If you can't be present on the day of arrival for dinner until 8:00 PM, please notify us in advance.

Tourist tax:
is not included in the premium inclusive rates (€ 2.50 per person and day).

Reservation:
Unfortunately we can't tell you the room numbers & floors when booking. Of course, we will try to take your wishes into account.

Parking:
You can park your car at our free hotel parking. It is also possibile to book a private underground parking for € 10.00 per day.

Dogs:
We are dog friendly. However, animals have no access to the dining rooms and lounges, as well as to the wellness area. Thank you for understanding! We charge € 20.00 per day per dog.

Cancellation terms & condition starting from the 13th of may 2022:

Up to 30 days prior to arrival: 50€ per room
From 30 days to 10 days prior to arrival: 50% of the booked arrangement
From 10 days to the arrival date: 80% of the booked arrangement
No show or early departure will be charged 100%
In case of Covid illness (medical certificate must be provided) we guarantee a free cancellation until the day of arrival and of course also during your stay.

Cancellation terms & condition from 8th of january 2022 until the 25th of april 2022:

Up to 3 days prior to arrival: 50€ per room
From 3 days to the arrival date: 80% of the booked arrangement
No show or early departure will be charged 100%

Means of payment:
cash (until 31st december 2022 limit € 1.999 / from 1st january 2023 limit € 999), check, EC card, ATM, credit card (Visa, Master-Eurocard).