Be well informed

Useful information for your holiday at our 5-star hotel in South Tyrol:5

Check-in / Check-out:
Your room will be ready on the day of arrival starting from approximately 3:00 PM; the checkout is on the day of departure until 11:00 AM.

All-inclusive:
Our premium inclusive special board starts on the day of arrival with the vital buffet in the afternoon and ends with breakfast on the departure day.

Departure:
You are welcome to use our wellness area on the day of departure until 8:00 PM. This means: you leave the room and check out before 11:00 AM, and after that you can enjoy the wellness area until 8:00 PM and the vital buffet from 2:30 PM to 4:00 PM. We charge only € 45.00 per person for adults and € 29.00 for children (reserved at the reception).

Arrival:
If you can't be present on the day of arrival for dinner until 8:00 PM, please notify us in advance.

Tourist tax:
is not included in the premium inclusive rates (€ 2.50 per person and day).

Reservation:
Unfortunately we can't tell you the room numbers & floors when booking. Of course, we will try to take your wishes into account.

Parking:
You can park your car at our free hotel parking. It is also possibile to book a private underground parking for € 10.00 per day.

Electric car:
If you arrive in an environmentally friendly way with your electric car then we will be happy to reward you with free charging during your entire stay. We charge € 10.00 per day for the underground parking space with the charging option. Please book in advance!

Dogs:
We are dog friendly. However, animals have no access to the dining rooms and lounges, as well as to the wellness area. Thank you for understanding! We charge € 20.00 per day per dog.

Cancellation terms & condition:

Up to 30 days prior to arrival: 50€ per room
From 30 days to 10 days prior to arrival: 50% of the booked arrangement
From 10 days to the arrival date: 80% of the booked arrangement
No show or early departure will be charged 100%
In case of Covid illness (medical certificate must be provided) we guarantee a free cancellation until the day of arrival and of course also during your stay.

Means of payment:
cash (until 31st december 2022 limit € 1.999 / from 1st january 2023 limit € 999), check, EC card, ATM, credit card (Visa, Master-Eurocard).

A&L GREEN PROGRAM - We care about our environment!
Bathing slippers: Help us every year to avoid more than 20,000 disposable bathing slippers from the Far East as residual waste and please take your personal bathing slippers with you. Together we can save costs which we then do not have to pass on to others and above all make a sustainable contribution to our environment - thank you!